 When they visit auto shops, Perth drivers can easily be overwhelmed by the terminology and the unfamiliar environment. Auto repair is a professional field, and it takes years of theory and on the job training to get a mechanical qualification. The car industry is continually evolving, and your local mechanics have to stay ahead of the curve to adapt to the latest technology. So, your mechanic deserves respect, but that doesn’t mean that you should feel intimidated, after all, you’re the customer. Let’s take a closer look at how you can communicate effectively with your local auto shop.
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1 full ahg roadside assistance terms. 2 this ahg loyalty card (“loyalty card)” is issued by automotive holdings group limited abn 35 111 470 038 (“ahg”). By accepting this card, you agree to these terms and conditions. The loyalty card is facilitated through viva energy australia pty ltd abn 004 610 459 (“viva energy”). 1. The loyalty card is only available to ahg customers who purchase and pay for: a) a new or used vehicle from a participating ahg car dealership between 1 april 2016 and 31 march 2019; or b) the service of a vehicle at a participating ahg car dealership between 1 april 2016 and 31 march 2019. Participating ahg car dealerships are listed on ahg’s website at www.ahg.com.au/shell-coles-express . Ahg reserves the right to change the list of participating dealerships at any time without prior notice. 2. Any failure to adhere to these terms and conditions may result in cancellation and/or confiscation of the loyalty card by [ahg]. 3 the loyalty card is accepted at participating shell coles express sites listed on ahg’s website at www.ahg.com.au/shell-coles-express (“participating sites”). The list of participating sites is subject to change at any time without prior notice. Please check this list prior to and when planning your use of the loyalty card. 3. available at selected service centres. Please make sure to request loan cars and shuttles at the time of booking. 1. The following service work will be performed as part of the $159 service offer: Engine oil and filter replacement (oil and filter included);.Safety and check report.; Battery performance test; Car tyre checks for wear, damage and pressure; Brake system check (front and rear); External drive belt inspection (tension and condition of belt); Vehicle lights check (brake lights, headlights, reverse lights and turn signal lights; Engine fluid levels report; Motor, gearbox and differential checks for oil leaks; Road test vehicle to check operation of steering and brakes. 2. The $159 service offer does not include any labour, parts or consumables, or other costs except to the extent set out above, including without limitation: Any work that is identified as required to be carried out as a result of the service; Parts or consumables required to be replaced as a result of the service, except as expressly set out above; Labour to carry out any additional work, including fitment or replacement of any parts or consumables. 3. The service technician will provide the customer with a written quote to carry out any service or maintenance work recommended to be carried out following the $159 Service. No additional work will be carried out without the customer’s prior authorisation. 4. The following vehicles are not eligible for the $159 Service offer: Any vehicle subject to a Fleet program, being a vehicle that is managed by a Fleet company or is subject to a Novatel lease; Any 4WD vehicle; Any prestige or high performance vehicle, as determined by the dealership; Any vehicle fitted with a V8 engine (V8 vehicle);The dealership will confirm the eligibility of the vehicle make and model prior to carrying out any service work. 5.The $159 Service is not a manufacturer log book service or standard scheduled service. The vehicle’s log book will not indicate that any scheduled service has been carried out. The customer may discuss with the service advisor whether the $159 Service is appropriate for the vehicle. 6. Non Original Equipment Manufacturer parts and consumables may be used in the service. 7. The customer must request the $159 Service at time of booking, and in any event before any service work is performed. Bookings are subject to availability. 8. The $159 service offer is not available at the following AHG dealerships; at chellingworth motors, wangara volkswagen, Osborne Park volkswagen, Osborne Park chrysler jeep dodge, diesel motors, westpoint star, southpoint star or truck dealerships. Easyauto123, Daimler Trucks Perth, Bunbury Trucks, Higer Bus Centre, WA Hino, Welshpool Fiat Professional. 9. This offer cannot is not valid in conjunction with any other offer. 10. This offer is only available for vehicles booked for a service to be carried out between 01/08/2018 and 31/12/2020. The dealership may withdraw, amend or extend this offer at any time in its sole and unfettered discretion. Information: The information on this website is provided by Automotive Holdings Group Limited and its related entities for your general interest only and it is not complete or definitive. Information given may change at any time and some time may pass before this website can be updated in respect of all information affected. The information makes no recommendations or offers upon which you should rely for any purpose and the company does not take any responsibility for your reliance on such information or arising from your use or inability to use this site. Links: This site may contain links to other sites maintained by other organisations and we do not take any responsibility for the content of those sites. Copyright and Intellectual Property: All text, images, drawings and other materials on this site are subject to Copyright and other intellectual property rights of Automotive Holdings Group. These materials may not be copied for commercial use or distribution or otherwise modified or re-posted to other sites. Acceptable use: You must not use this web site in any way that causes, or may cause, damage to the web site or impairment of the availability or accessibility of the web site; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity. By accessing and using this website you agree to be bound by these terms and conditions. 1. AHG’s West Australia based vehicle service centres will beat any reputable competitors’ comparable vehicle service or repair quote by 10% 2. A list of AHG’s West Australian vehicle service centres can be found here 3. AHG’s 10% Price Challenge excludes: a. Quotes from any other AHG Service Centres; b. Quotes dated more than 6 months prior to the service booking with an AHG service centre; c. Tyres and tyre fitting; d. Fleet, government and rental vehicles; e. Heavy machinery – call to confirm if unsure; f. Non genuine parts and accessories quotes; g. Accident repairs; h. Manufacturer Capped Price Servicing; i. Quotes for mobile servicing; j. Quotes where the price is the result of an error by the competitor; 4. Competitor quotes must: a. Be from a business with a motor vehicle repair business licence located in the Perth, Rockingham or Bunbury area; b. Inclusive of GST and all tax; c. Be presented to the AHG Service Centre at prior to or at the time of making the booking. Offer cannot be redeemed retrospectively to services already completed or underway. 5. If the competitor quote does not include all aspects of the vehicle manufacturer’s scheduled handbook service, the service centre may not be able to sign off the handbook. 6. The AHG 10% Price Challenge is subject to compliance with the relevant service centre’s usual terms and conditions of trade. 7. The AHG 10% Price Challenge may be terminated or amended at any time without notice. 8.This offer is only available for vehicles booked for a service or repair to be carried out between 01/08/2018 and 31/12/2020